Support
Questions about CraveBreaker: Quit Vaping for iPhone? We're here to help you stay on track.
Contact us
Email us anytime — we typically reply within 48 hours.
To help us solve your issue fast, please include:
- Your app version (More tab → bottom of the screen)
- Your iPhone model and iOS version
- What you expected to happen vs. what actually happened
- Screenshots or a screen recording, if relevant
CraveBreaker has no accounts, so we never need your password or personal details to help you.
Billing & subscriptions
All purchases are processed securely by Apple through your Apple Account. CraveBreaker never sees or stores your payment details.
- Manage or cancel: iPhone Settings → your name → Subscriptions → CraveBreaker
- Restore purchases: CraveBreaker → More → Restore purchases
- Refunds: reportaproblem.apple.com (handled by Apple)
- Apple's subscription help: support.apple.com/HT202039
Your data
Everything you enter in CraveBreaker — your plan, craving logs, journal and settings — is stored only on your device. Export or delete it any time from More → Privacy & data. See our Privacy Policy and Privacy Choices for details.
Frequently asked questions
How do I restore my Premium purchase?
Open CraveBreaker, go to the More tab, and tap “Restore purchases”. Make sure you're signed in to the same Apple Account you used for the original purchase. Your Premium access will be restored within a few seconds.
How do I cancel or manage my subscription?
Subscriptions are billed and managed by Apple. Open Settings on your iPhone → tap your name → Subscriptions → CraveBreaker, or use “Manage subscription” in the app's More tab. Cancel at least 24 hours before your renewal date to avoid the next charge.
How does the 3-day free trial work?
The annual plan offers a 3-day free trial to eligible new subscribers — the app only shows the trial if your Apple Account qualifies. You won't be charged if you cancel at least 24 hours before the trial ends. After the trial, the annual price shown in the app is billed to your Apple Account.
Will I lose my data if I delete the app?
CraveBreaker data lives only on your device (and in your own device backups). Deleting the app deletes your logs, journal, plan and settings. Before deleting, use More → Privacy & data → Export my data to keep a copy.
My reminders or notifications aren't showing up.
Check Settings → Notifications → CraveBreaker and make sure Allow Notifications is on. Also check that Focus modes and CraveBreaker's quiet hours (More → Reminders) aren't silencing them. Reminders are scheduled locally, so no internet connection is needed.
How do I add a CraveBreaker widget?
Touch and hold your Home Screen, tap the + button (or “Edit” → “Add Widget”), search for CraveBreaker, and choose a widget size. Lock Screen widgets can be added from the Lock Screen customization screen.
What happens to my progress if I vape after quitting?
Tap “I vaped” on the Today tab. CraveBreaker keeps your original quit date, your total vape-free days and every milestone you earned; only your current stretch starts again. Streak Shields have been retired — your record is always honest, and returning to your plan is what counts.
How do I request a refund?
Purchases are processed by Apple, so refunds are handled through them. Visit reportaproblem.apple.com, sign in with your Apple Account, and select your CraveBreaker purchase. Apple typically responds within 48 hours.
Health & crisis resources
CraveBreaker is a self-help tool, not medical care. If you're struggling with nicotine dependence, a doctor or pharmacist can talk through quit options with you. In the U.S., call 1-800-QUIT-NOW (1-800-784-8669) for free coaching or visit Smokefree.gov. In Canada, call 1-866-366-3667 or see Health Canada. In an emergency, call your local emergency number.